Afire Support Bot

Your built-in assistant for onboarding, troubleshooting, and FAQs.

🔍 How the bot works

The Afire Support Bot is the help desk inside Telegram. Whenever you run into a problem — whether it’s connecting your channel, missing achievements, or subscription issues — this bot is where you start.

It opens a ticket automatically for the AFIRE team, so your request is tracked and responded to as quickly as possible.

Some of the frequently asked questions are:

• How do I connect my channel to AFIRE?

• Why didn’t my call get an achievement?

• How is my Risk Score calculated?

• I want to understand my stats

Open Ticket for Other Issues If none of the above solves the problem, users can describe their issue and the bot will forward it to the AFIRE team.